Technologies around us change everyday with a beautiful intent to make both our professional and personal lives easy. As a result, while newer concepts and products get introduced, numerous tools and processes get outdated.
Delphesoft expertise can help you in embracing the technological change in an accelerated pace, be it in new product development, in system migration, in process re-design, etc.
By partnering with us, we aid you to become market leaders in your respective fields; achieved through implementing innovative, intelligent, scalable, secure and robust software solutions. Since Delphesoft output is ensured to be futuristic, your success is guaranteed even when the market or product landscape shifts dramatically when compared to the status-quo.
Maintenance and Support Services
Delphesoft provides System maintenance and support that includes application management and support, performance tuning, testing services, documentation creation, re-engineering, reverse engineering and helpdesk support. Our maintenance and support model involves clear cut documentation and reviews. We performed maintenance of high valued/impacted applications that run your business on mid-range machines. Trigent Technical Support team has tremendous effort in organizing 24*7 technical support functions efficiently. Our international standard of technical support can answer your requests by our Level 1, Level 2 and Level 3 technical support process. Our three Level technical support system includes: Inbound calls, Email/Chat & Remote login
What actually is production support?
Production support or maintenance means maintaining a system once it has gone to production, i.e. it has been released to customers. This generally takes the form of fixing production incidents. Something goes wrong and you need to do a production change. We can divide these incidents into two camps:
Something has suddenly gone wrong and a service is no longer working (or no longer working to an acceptable level)
A bug has been discovered and is affecting customers.
We follow the industry best practices towards application development which ensures quality delivery and maximizes client’s ROI on applications. Our transparent approach towards continuous communication and collaboration ensures our clients about the process flows and project status. We have in-house tools for project management and process management to ensure that we build cutting edge applications to meet your business needs Our cost effective solutions in application development and software maintenance services helps our customer to reduced support costs, helping them with improved reliability, availability and performance of the infrastructure, databases, operations, applications and interfaces by our proven custom proactive scripts and system administration tools.